Saturday, January 21, 2017
Two Best Business Skills: Empathy and Vision
Happy Saturday Blog Readers and Subscribers.
Today I would like to briefly mention what I believe are the top two business skills of all times. They are empathy and vision. Empathy, as you can imagine, means having a heart. This does not imply weakness. Rather, to have feelings means you are strong. When you can see into the experience of the trainee, customer or client means you have a developed intellect and a developed sense of character. When you can see things from someone else's perspective is powerful. Then, with that knowledge and insight, you will know what to say that will drive your sales presentation or training presentation. You will be able to present aspects of your product or service that will best serve the needs and interests of person on the other side of the table, if you will. Vision is similar but this is more strategic. Vision allows you to align the journey of the customer or client with your journey as the vendor and/or provider of a good or service. Vision allows you to stay in constant contact with your client as he or she makes the journey with you and puts your goods or services to good use. You then can do your best to ensure that your client or customer achieves his or her goals and that your product or service has served well in this process.
Keith Charles Johnson
Senior Tech Writer
Senior Technology Author